Save Dan » Parental Guide

Parental Guide

You are probably here to make sure you or your child can enjoy Novasoft titles in a safe and secure environment. We are here to address any questions about keeping you, or your children safe while using one of our apps or games through your mobile device. Privacy, in-app purchases and age limits are all very valid concerns, and we’re here to make sure that you get the support you need.

We tried to cover all possible questions so read on to find the answer that you are looking for. In the case that you don’t find the answer that you are looking for, email us at support@novasoftgames.com. Be sure to include any specific details that might be useful in your email, like information on what happened and when, possible transaction ID receipts, relevant screenshots, etc.

We stick to certain principles to ensure that you or your child can enjoy our games and apps in a safe and controlled environment.

To ensure that you are in complete control over your experience when using one of our titles we have provided all information about our them in an upfront and accessible format. This means that it should be totally clear when you are about to make an in-app purchase in the game.
To quickly address any issues or concerns that you may have with our titles we have provided this guide, as well as a support email support@novasoftgames.com. We’re also here to help you address any concerns that you may have with purchases or refunds. Such issues are best posted to Google or Apple, depending on the platform and device that you use, as they are providing the payment gateway and are handling the funds.

WHO PROCESSES IN-APP PURCHASES?

We at Novasoft don’t process payments for in-app purchases, or have access to any of your credit card information. The payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Google after each purchase (though please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them).

HOW CAN I MANAGE OR TURN OFF IN-APP PURCHASES?

All of our games are free to download. Please note however that our games also offer entirely optional “in-app purchases”. These purchases are never required to play the game, but can be used to enhance some elements of gameplay. In-app purchases vary in price and range from $0.99 to $89.99 (without taxes) in U.S. app stores, for example.

In-app purchases are paid for with real money, and are always clearly labeled as such. They’re accessible “in game”, meaning that the options to make a purchase are found within the game itself.

Important: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The way to do this depends on whether you’re using an Apple iOS device, like an iPhone or an iPad, or a Google Android device. Either way, the instructions you need are here:

Apple iOS device in-app settings / Google Android device in-app settings

WHAT ARE THE AGE LIMITS AND GENERAL POLICIES FOR NOVASOFT’S GAMES?
All of our games are made for, and offered to people who are at least 13 years of age. You can get more details on our Terms of Service and Privacy Policy pages.

Please note: You can find published age recommendations on both Google Play and Apple’s App Store on iTunes. However, these age or maturity classifications refer only to the content in our games (similar to movie ratings G, PG or PG-13 in the U.S., but related to gameplay, animations, etc.). For more on how these categories are defined, visit these support websites for Apple and Google.

MY CHILD ACCIDENTALLY MADE AN IN-APP PURCHASE. HOW DO I SEE ABOUT A REFUND?
As with most downloadable software products, items bought through our games (in-app purchases) are generally non-refundable. In some special occasions there can be exceptions, however. The transaction process is controlled by Apple (for iOS devices) or Google (for Android devices), and both companies have support teams who handle refund requests.

For Apple (iOS) devices:
Visit Apple support and select the “Contact iTunes store support” link, then “Purchases, billing and redemption” and choose the option that fits you best.

For Google (Android) devices:
Visit Google support and perform a search, or use the ‘Contact us’ button on the page (English language site only) to reach a Google customer support representative by email or by phone.

I’VE RECEIVED A BILL FOR A PURCHASE I DIDN’T MAKE. WHAT SHOULD I DO IF I SUSPECT FRAUDULENT ACTIVITY?
If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Apple (for iOS devices) or Google (for Android devices), who control the transaction process.

For Apple (iOS) devices:
Visit Apple support and select the “Contact iTunes store support” link, then “Purchases, billing and redemption” and choose the option that fits you best.

If you’ve already contacted Apple or Google about suspected fraudulent activity and they’ve sent you to us, please contact us support@novasoftgames.com. Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots, etc.

WHAT’S NOVASOFT’S POLICY ON PRIVACY?
Your privacy is always on the top of our minds. Here at Novasoft, we don’t have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. We’ll also always ask for your consent when it comes to sending direct marketing messages to your mobile device.

We won’t sell or disclose your personal data to third parties for their own commercial purposes. We’ll also always ask for your consent when it comes to sending direct marketing messages to your mobile device.